Return and Refund Policy

1. Conditions for Returns and Exchanges

We are committed to providing the best shopping experience, so each product is thoroughly inspected before delivery. However, if the product you receive does not meet your expectations, you may request a return or exchange in the following cases:

• The product has a manufacturing defect.
• The product was damaged during shipping.
• The wrong product model, color, or size was delivered.

Note: The product must be unused, with original tags and packaging intact as when received.

2. Return and Exchange Process

• Step 1: Contact our customer service team via [email/phone/chat] within 7 days of receiving the product for guidance.
• Step 2: Prepare the product along with the purchase invoice and return it to the address provided by our customer service representative.
• Step 3: Once we receive and inspect the product, we will proceed with the return, exchange, or refund process.

3. Refund Timeframe

We will issue a refund through the original payment method within 5-7 business days after receiving and inspecting the product. For exchanges, we will send the new product to you within 3-5 business days.

4. Important Notes

• Promotional products may not be eligible for returns or exchanges, except in cases of defects on our part.
• We do not cover shipping fees for returns not caused by an error on our part.

We hope this information provides you with peace of mind when shopping at [TRI FOOD]. If you have any questions, please contact us via [contact information]. We are always here to help!