Shipping and Delivery Policy
- Delivery Time
We are committed to fast and timely delivery to provide a great shopping experience for our customers. Estimated delivery times are as follows:
- Urban areas: 1-2 business days.
- Suburban areas and other provinces: 3-5 business days.
- Remote or difficult-to-access areas: 5-7 business days.
Note: Delivery times may vary during holidays, New Year, or due to force majeure factors (such as bad weather, natural disasters, or epidemics).
- Shipping Fees
Shipping fees are calculated based on the weight of the products and your delivery address. We strive to optimize shipping costs to make your shopping experience more affordable and convenient:
- Orders over [specified amount]: Free shipping.
- Orders under [specified amount]: Shipping fees will be based on the rate chart and displayed clearly during checkout.
- Order Tracking
Once your order is confirmed and dispatched, we will send a tracking code via email or SMS so you can track your order’s progress. To check the delivery status, simply visit the carrier’s website and enter your tracking code.
- Delivery Guidelines
- Upon receiving your order, please check the condition and quantity of the items before signing the receipt.
- If you notice any damage or discrepancies, you may refuse the delivery and inform us immediately via [phone number/email] for prompt assistance.
- For orders with special requirements, you can leave a note in the “Delivery Notes” section when placing your order, and we will do our best to accommodate.
We are dedicated to ensuring your order reaches you in the best and quickest condition possible! For any questions about our shipping and delivery process, please don’t hesitate to contact our customer service team at [contact information].